How can we help?

Questions, problems or feedback about the KS Planner app — we're happy to help.

Contact us

The fastest way to reach us is by email. We usually reply within one business day.

Room scanning requires LiDAR — iPhone 12 Pro or newer Pro models, or iPad Pro. On other devices you can still draw floor plans and use the 3D planner.
My scan didn't convert — conversion can take up to a minute for large rooms. Pull to refresh the project list; if it still shows "pending", email us the project name.
Delete my account — in the app: Profile → Delete account. This permanently removes your account and every project. You can also request deletion by email.
Sign-in problems — you can sign in with email, Google or Apple. If a verification code doesn't arrive, check your spam folder.

How we handle scans and account data is described in our Privacy Policy.